Below are the most popular questions and answers about delivery!
Where is my order?
The most popular question if the order was made on a pre-order basis.
Please pay attention to the specified delivery periods – they are indicated in red letters, under the short description of the plants.
If the delivery period has come and more than 5 working days have passed, then call or send a message to the phone number –29800830.
We are not interested in delaying the delivery time, because the plants need to be constantly looked after, which means additional work for us.
But .. sometimes weather conditions can make their own adjustments.
For example, if the spring is cold or, on the contrary, the summer is very hot, this can change the delivery time by +/- 1 week.
What costs do I have to expect?
Delivery fee to any Omniva parcel machine nearest you LT/EST – 6,50 euros.
We can send frigo seedlings, bulbs, perennials – bare roots, small container plants (0.5l or 1l pots) to parcel machines. Delivery by courier – 12.00 euros. Since the planting and delivery times of plants are different, each delivery period must be paid separately.
Please do not be alarmed if you see a larger amount for delivery than mentioned above.
This only means that you have ordered seedlings with different delivery periods in one order – you will have several deliveries at different times.
If this is possible, we sometimes try to combine seedlings and send them in one delivery.
For example, frigo seedlings must be sent when they have arrived, it is impossible to wait until the opportunity to combine them with some other seedlings appears.
How fast is the delivery? – Currently, shipments reach customers within 3 days from the moment of dispatch.
Cnt to an container plants be sean Omniva parcel machine? – Yes! It is very safe for small container plants, because we additionally pack them in blister packaging. Large container plants are a bit more of a challenge, but once removed from the pot, they can all be safely sent.
Is it possible to pay for the order to the courier? – We have removed this option in order not to increase the cost of delivery.
I would like to add another plant to the existing order, is it possible to do so? – Yes, you can, by contacting us before the order is dispatched.
Will the courier contact me about the delivery of the order? – Yes, the courier will call you. At the moment when the courier calls, please pick up the phone or call back at the first opportunity, otherwise the seedlings will not be delivered. Or rather, it will be delivered, but on another day and for a repeated payment.
Do I have to sit at home all day until the courier arrives? – No, you don’t have to. You have at least three options for how to handle this situation:
1. If you are going somewhere, take your phone with you. The courier will call you about an hour before delivery.
2. Tell a family member or neighbor to give the package to you.
Below are the most popular questions that do not relate to delivery.
Is there a plant available that is not in the online store? – No, there is.
I am trying to transfer money through Swedbank, but it tells me that such a company does not exist. Is the specified account incorrect? What to do? – The most common reason is an inaccurately specified recipient name. This is – PLANTS4YOU SIA Retail. Such a problem has been observed only when the transfer is made from Swedbanka, there are no such problems with other banks.
When paying for the order, I noticed that the money was withdrawn from my account by the company Maksekeskus. Why? – There is no need to worry! Maksekeskus is a payment system that is connected for your own convenience. It currently belongs to Luminor Bank. We receive information about your payment on the same day that the payment is made.
I have already made a payment when placing an order, why was an invoice sent to my e-mail? – This is a legal requirement. If you have made a payment, you do not need to do it a second time.
Where is my invoice? – The invoice will be sent to your e-mail immediately after placing the order. If the invoice is not visible, please check if it has fallen into your advertising or spam folders. If it is not found there either, let us know and we will resend the invoice.
I have placed an order indicating that I want to receive my order on site. When can I pick up my order? – You can indicate your preferred time of receipt of the order in the comment when placing the order, or send us a message in advance when it would be convenient for you to receive your order. Order receipt – from May to September every working day from 8:00 to 17:00. We rest on weekends. We are located 2 km from Dobele. The easiest way to find us is to enter the name – Plants4you in the Google Maps or Waze applications.
How to grow any of the crops?
On our website, in the “How to grow” section, you will find growing instructions for the most popular plant crops.
Brief instructions are indicated in almost all cases next to the plant description. This information can be obtained by clicking on the picture.
More information about a specific plant can be found on the vast Internet.
If you still cannot find the answer to your question on the Internet, then send an e-mail or a message on Whatsapp - 29800830.